Frequently Asked Questions

Order and Shipping

When will my order be shipped?

Orders placed before 2:00 PM on weekdays are usually shipped on the same day, while other orders are handed over to cargo within 1 business day.

How much is the shipping fee?

Shipping is free for orders over a certain amount. Current shipping campaigns are displayed on the payment page.

How can I track my order?

Once your order is shipped, a tracking number will be sent to you. You can track your shipment status with this number.

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Returns and Exchanges

Can I return a product?

Yes. You can request a return within the legal period after receiving the product, provided it has not been used.

Can I make an exchange?

Yes. You can request an exchange for unused products.

When will my refund be credited to my account?

After the refund is approved, it usually reflects in your account within 1-10 business days, depending on your bank.

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About the Products

Where can I see the dimensions of the bags?

The dimensions are specified in detail on each product page. Additionally, measurement information is available in the product images.

Are the product colors the same as the photos?

Products are professionally photographed. However, slight tonal differences may occur depending on screen settings.

Do the bags have interior compartments?

Each product has different features. Information about interior compartments and pockets is specified in the product descriptions.

Are the products suitable for daily use?

Suvenno collections are selected to be easily used for daily wear, work, and special occasions.

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Payment and Security

What payment methods do you accept?

You can make secure payments with credit cards, debit cards, and other active payment methods on the system.

Are my payment details secure?

Yes. Payment transactions are carried out over a secure infrastructure. Your card details are not stored by us.

Is cash on delivery available?

Whether the cash on delivery option is available is displayed on the payment page.

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About Suvenno

What kind of brand is Suvenno?

Suvenno is a fashion brand that offers women's handbags combining elegance and everyday use.

How are Suvenno products selected?

Our collections are carefully selected considering trends, ease of use, and quality criteria.

How can I reach you?

You can fill out the form on our contact page or reach us via our social media accounts.