Return and Exchange Policy

RETURN AND EXCHANGE POLICY

Last Updated: 23.06.2026

1. General Information

At Suvenno, we value customer satisfaction. If you are not satisfied with the products you have purchased, you can request a return or exchange under the following conditions.

2. Right of Withdrawal

Under Law No. 6502 on Consumer Protection, consumers who purchase products online have the right to withdraw from the contract without giving any reason and without paying any penalty, within 14 days from the date they receive the product.

To exercise your right of withdrawal, you must contact us within the specified period.

3. Return Conditions

Returned products must meet the following conditions:

  • The product must be unused.

  • The product must not be damaged.

  • There must be no deformation on the product.

  • All accessories, if any, must be sent back complete.

  • The product must be sent with its original packaging.

  • If there are any gift products sent with the product, they must be returned completely.

Returns of products that do not meet the return conditions may not be accepted.

4. Exchange Conditions

If you wish to exchange your product for a different model or color, please contact us.

For exchange requests:

  • The product must be unused,

  • Must be in undamaged condition,

  • All accessories must be complete,

are required.

Exchange transactions are carried out depending on stock availability.

5. Damaged or Faulty Products

If you notice a manufacturing defect, missing parts, or damage caused by shipping when you receive your order, please contact us as soon as possible.

After the necessary inspection, the product will be exchanged or a refund will be provided.

6. Return Process

Once your return request is approved, the product must be sent to us.

After the product reaches us, necessary checks are made, and if it is found to comply with the return conditions, a refund process is initiated.

Refunds are made via the original payment method.

Depending on the processing times of banks, it may take several business days for the refund to reflect in your account.

7. Cases Where Returns Are Not Accepted

Return or exchange requests may not be accepted in the following cases:

  • Used products

  • Products damaged by the customer

  • Products sent with missing accessories

  • Products that cannot be resold due to hygiene or use

  • Applications made after the legal withdrawal period has expired

8. Shipping Process

For return or exchange procedures, products must be securely packaged and sent.

It is recommended to package products appropriately to prevent damage during shipping.

9. Contact

For your return and exchange requests, you can reach us using the contact information below:

Brand Name: Suvenno

Email: suvennobags@gmail.com

Website: www.suvenno.com

Our customer service team will assist you as soon as possible.