DISTANCE SALES AGREEMENT

Last Updated: 23.06.2026

1. PARTIES

This Distance Sales Agreement has been concluded electronically between the Seller and the Buyer, whose information is provided below.

Seller

Brand Name: Suvenno

Company Title: Suvenno Bag and Apparel Marketing Sole Proprietorship

Address: Atatürk Mah. 102 cad. F3 B Blok No: 2/1 İç Kapı No: 3 Tunceli/Türkiye

Phone: 05346700501

Email: Suvennobags@gmail.com

Website: www.suvenno.com

Tax Office / Tax No: Tunceli / 2830217038

Buyer

The Buyer's name, surname, address, phone number, and email address consist of the information declared during the order process.

2. SUBJECT

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of products ordered electronically by the Buyer through the www.suvenno.com website.

This agreement has been prepared in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

3. PRODUCT AND ORDER INFORMATION

The type, model, color, quantity, sale price, payment method, and delivery information of the products are as stated on the order summary screen and in the order confirmation.

The Buyer agrees that by placing an order, they have checked and approved this information.

4. PRODUCT PRICE AND PAYMENT

The product price is the total amount specified when placing the order.

Payments can be made by credit card, debit card, or other payment methods offered on the website.

The Seller reserves the right to cancel the order in case of a technical error or an obvious pricing error.

5. DELIVERY

Ordered products are delivered to the cargo company as soon as possible, depending on stock availability.

Delivery time will not exceed the legal periods under normal conditions.

Delivery is made to the address provided by the Buyer during the order.

The Seller is not responsible for delays caused by incorrect or incomplete address information provided by the Buyer.

6. RIGHT OF WITHDRAWAL

The Buyer may exercise their right of withdrawal without giving any reason within 14 (fourteen) days from the date they receive the product.

To exercise the right of withdrawal, the Seller must be notified in writing or via a permanent data storage device within the specified period.

Products returned under the right of withdrawal must be unused and in a condition suitable for resale.

7. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Exceptions specified in the legal regulations are reserved.

The right of withdrawal may not be exercised in the following cases:

• Products prepared in accordance with the consumer's special requests,

• Products that have been used in a way that makes them impossible to resell,

• Products whose return is not suitable for hygiene or health reasons,

• Other products and services excluded from the right of withdrawal by legislation.

8. RETURN AND REFUND

After the returned product reaches us, necessary checks are made.

If the return conditions are met, the product price is refunded through the payment method used by the Buyer within the legal periods.

The Seller is not responsible for delays caused by banks' processing times.

9. FORCE MAJEURE

Situations beyond the control of the parties, such as natural disasters, war, epidemics, strikes, transportation problems, internet or infrastructure outages, are considered force majeure.

In such cases, the parties cannot be held responsible to the extent that they are unable to fulfill their obligations.

10. PROTECTION OF PERSONAL DATA

Personal data shared by the Buyer is processed in accordance with KVKK (Personal Data Protection Law) and relevant legislation.

For detailed information, the KVKK Disclosure Text and Privacy Policy on the website can be reviewed.

11. DISPUTE RESOLUTION

In disputes that may arise from the implementation of this agreement, Consumer Arbitration Committees and Consumer Courts are authorized within the monetary limits announced annually by the Ministry of Trade.

12. EFFECTIVENESS

The Buyer declares that they have read, understood, and accepted all provisions of this Distance Sales Agreement when placing an order through the website.

This agreement comes into force upon completion of the order.